How will I know my order is processing?

Successfully placed orders will receive an email confirmation. Please check your spam filter or contact us for confirmation. If you need any assistance with your order, please contact us immediately at hello@pinkiepromisenails.com. We will not be able to make changes to your order after it has been packed.

Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide.  

How long does it take to process an order?

Please allow 1-3 days for your order to be processed for shipping. We make every effort to fulfill orders as quickly as possible, but we are a small team and we're not perfect. If you have questions about your order processing, please reach out to us at hello@pinkiepromisenails.com

How long does shipping take?

Currently, we only ship to locations within the United States. Shipping times depend on your location. We offer different shipping options depending on destination (some additional charges may apply).

What happens if my order is lost in transit?

Shipping times can vary depending on weather conditions and peak shipping volumes. Often when customers write in that a package is lost, it ends up arriving later due to delay. Because of this, our current policy for replacing orders is that the order's tracking information must not have updated for at least 30 days, including the initial scan-in.